ConnectPoint
ConnectPoint is a platform for digital customer meetings, bringing scheduled video appointments, drop-in queues and phone queues together in one solution. It is designed for organisations that interact with customers or citizens, including government agencies, municipalities, banks, healthcare providers and advisory firms looking to offer a simple and secure path to a great meeting experience.
Looking for a tailored booking service for your customer meetings, adapted to your services, employees and ways of working? ConnectPoint is the solution.
One point of entry – customers choose how to connect
From the start page, customers can choose how they want to get help: book an appointment, join a digital queue or call through the phone queue.
- Book an appointment in just a few steps. A guided booking flow takes the customer through selecting a service, choosing an employee, picking a time and confirming the appointment.
- Drop in when it suits you. The digital queue displays the customer's position in real time and provides updates until the meeting is assigned.
- Video meetings directly in the browser. Meetings take place as browser-based video calls using Azure Communication Services. No downloads or apps required.
- Phone queues without additional equipment. Voice calls are routed directly from the browser to the right recipient.
Secure identification when the case requires it
For matters that require secure identification, several options are available. Choose the level that best suits your organisation.
- BankID or Freja eID for strong identification with QR code. Ideal for government agencies, banking, and healthcare.
- Microsoft or Google accounts for simpler sign-in when customers join their meetings.
- Identity verification during an ongoing meeting via a link sent by email or SMS for the customer to confirm.
Your employees continue working in Teams
Your employees work directly in Microsoft Teams through a dedicated app. No new system to learn.
- The queue view provides a clear overview of waiting customers and their waiting times. Employees can accept a customer and end the meeting with a single click.
- Verification requests can be sent via email or SMS directly from Teams when an identity needs to be confirmed.
- A web-based dashboard provides an overview of activity and queues.
Built for multiple organisations and brands
- Multiple organisations on the same platform. Support for managing separate tenants and users, as well as routing cases to the right location or recipient.
- Role- and permission-based access with separate access levels for customers, employees and administrators.
- Personal data is handled with care. Sensitive identity fields are set server-side and never trusted from the client, while public lists expose only the information that is necessary.
- Bilingual interface in Swedish and English.
A modern, cloud-based foundation
ConnectPoint is built on Microsoft's cloud platform, bringing together Microsoft Teams for employee meetings, Azure Communication Services for video and telephony, and flexible identity verification. The result is a reliable, scalable service that fits seamlessly into an existing Microsoft environment and can be tailored to your specific customer meeting needs.
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