03. Adoption & Change Management
Purpose
To evaluate, plan, and execute comprehensive user training alongside ongoing assessments, ensuring the effective deployment of Microsoft 365 Copilot.
Expected outcomes
Understand change readiness
Evaluate, from the perspective of various stakeholders, where within the organization it may be most critical to prioritize Adoption and Change Management efforts.
Adoption & Change Strategy
Development of a training and communication plan. Increased understanding of the establishment of an ambassador network and its importance. Review of prioritized scenarios.
Recommendations
Monitoring and establishment of metrics for adoption and change. Suggestions for activities to improve measurement outcomes and learn from successful examples.
How it works
01
Assess
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Stakeholder evaluation
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Build acceptance and secure commitment from sponsors
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Confirm prioritized scenarios
02
Plan
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Develop a communication and learning strategy
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Plan for leadership engagement
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Plan for early adopters and ambassador network
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Recruit ambassadors
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Establish metrics for progress and methods for follow-up
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Set up a Copilot Center of Excellence (CoE)
03
Let the Copilot magic begin
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Involve early adopters and the ambassador network
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Conduct quick learning sessions
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Measure and continuously evaluate usage data
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Collect feedback and share success stories
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Reinforce learning
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Follow up on prioritized scenarios
04
Next step
- Compilation and aAnalysis of results and insights
- Development of tailored recommendations
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